Introduction

This privacy policy will help you understand what information we collect and use at Refinebooks, and the choices you have associated with that information. If you have any questions about this privacy policy or our practices, please contact us at support@refinebooks.in.

Information We Collect And Receive

We collect several different types of information to provide Services to you, including:

Customer Account And Registration Data

This includes information you provide to create your account with us or register for events, webinars, surveys, etc. and may include mobile number, first and last name, billing information, a password and a valid email address.

Service Data (Including Session And Usage Data)

When you use our Services, we receive information generated through the use of the Service, either entered by you or others who use the Services with you (for example – sub-users created in your account) We may also collect usage and log data about how the services are accessed and used, including information about the device you are using the Services on, IP addresses, location information, language settings, what operating system you are using, unique device identifiers and other diagnostic data to help us support the Services.

How We Use The Information We Collect And Receive

We may access (which may include, with your consent, limited viewing or listening) and use the data we collect as necessary (a) to provide and maintain the Services; (b) to address and respond to service, security, and customer support issues; (c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) as required by law; (e) to fulfill our contracts; (f) to improve and enhance the Services; (g) to provide analysis or valuable information back to our Customers and users. Some specific examples of how we use the information: Create and administer your account Send you an order confirmation Facilitate and improve the usage of the services you have ordered Assess the needs of your business to determine suitable products Send you product updates, marketing communication, and service information Respond to customer inquiries and support requests Conduct research and analysis Display content based upon your interests Analyze data, including through automated systems and machine learning to improve our services and/or your experience Provide you information about your use of the services and benchmarks, insights and suggestions for improvements Information saved by a user may be accessed, update, delete by all the users, sub-users in that account.

Analytics, Cookies And Other Web Site Technologies

Refinebooks is continuously improving our websites and products through the use of various third party web analytics tools, which help us understand how visitors use our websites, desktop tools, and mobile applications, what they like and dislike, and where they may have problems. While we maintain ownership of this data, we do not share this type of data about individual users with third parties. Google Analytics and Adobe Marketing Cloud: We use Google Analytics for analytics. Portions of our website may also use Google Analytics for Display Advertisers including DoubleClick or Dynamic Remarketing which provide interest-based ads based on your visit to this or other websites.

Information Sharing

Ensuring your privacy is important to us. We do not share your personal information with third parties except as described in this privacy policy. Examples of how we may share information with service providers include: Fulfilling orders and providing the services Payment processing and fraud prevention Providing customer support Sending marketing communications Conducting research and analysis Providing cloud computing infrastructure Examples of how we may disclose data for legal reasons include: As part of a merger, sale of company assets, financing or acquisition of all or a portion of our business by another company where customer information will be one of the transferred assets. As required by law We may also disclose your personal information to any third party with your prior consent.

Communications

Refinebooks may need to communicate with you for a variety of different reasons, including: Responding to your questions and requests. If you contact us with a problem or question, we will use your information to respond. Sending you Service and administrative emails and messages. We may contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as billing, security and fraud notices. These emails and messages are considered a necessary part of the Services and you may not opt-out of them. Sending emails about new products or other news about Refinebooks that we think you’d like to hear about either from us or from our business partners. You can always opt out of these types of messages at any time by clicking the unsubscribe link at the bottom of each communication. Conducting surveys. We may use the information gathered in the surveys to enhance and personalize our products, services, and websites. Offering referral programs and incentives, which allow you to utilize email, text, or URL links that you can share with friends or colleagues.

Accessing Your Data

Our customers can always review, update or change personal information from within their account.

Security

Refinebooks follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, however, no security measure is perfect. We recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your password, you may lose control over your personal information.

Changes To This Statement/Contact Us

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will provide notice on this website, and we may notify you by email (sent to the e-mail address specified in your account), prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use the Services after those changes are in effect, you agree to the revised policy. If you have any other questions about this policy please contact us at support@refinebooks.in